Terms and Conditions

Last updated: September 01, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Acknowledgment

These are the Terms and Conditions governing the use of this Service which, together with any Order, constitute the agreement that operates between You and the Company (together, the "Agreement"). The Agreement sets out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with the Agreement. The Agreement applies to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by the Agreement. If You disagree with any part of the Agreement then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

The Services are intended for business-to-business purposes only and not for consumers.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

The Company shall be entitled to improve or update the Platform or the Services without Your prior consent provided always that the Company will notify You of any such improvement or update as soon as is reasonably practicable and provided always that there shall be no increase to any fees payable as a result of any such improvement or update and provided always that any such improvement or update shall not result in any material reduction in the features, functionality, characteristics, security or performance of the Services.

Subscriptions and Pricing Model

Service Access

The Service operates on a dual access model:

Client Subscriptions

Subscription Period

For Clients, the Service requires a paid Subscription which shall commence on the earlier of the entry into an Order, issuing a purchase order referencing an Order, or otherwise accessing the client features of the Platform. Clients will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan selected when purchasing the Subscription.

At the end of each period, Client Subscriptions will automatically renew under the exact same conditions unless the Client cancels it or the Company cancels it.

Subscription Cancellations

Clients may cancel their Subscription renewal either through their Account settings page or by contacting the Company. Unless otherwise agreed in an Order, cancellations must be received at least 30 days before the renewal date. Clients will not receive a refund for the fees already paid for the current Subscription period and will be able to access the Service until the end of the current Subscription period.

Billing

Clients shall provide the Company with accurate and complete billing information including full name, address, state, postcode, telephone number, and a valid payment method information.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that the Client must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

All fees are exclusive of VAT and other applicable taxes, which shall be added at the prevailing rate.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees for Clients. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide Clients with reasonable prior notice of any change in Subscription fees (at least 60 days) to give Clients an opportunity to terminate their Subscription before such change becomes effective.

Continued use of the Service after the Subscription fee change comes into effect constitutes agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Access for Innovators

Innovators can access the platform features necessary to:

The Company reserves the right to modify the features available to free accounts or to introduce premium features for innovators in the future, with appropriate notice.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

Your user account is personal and not transferable to any other person or company. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Content

Your Right to Post Content

Our Service allows You to post Content in accordance with the Agreement and the Acceptable Use Policy. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service in accordance with the visibility settings You choose. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights prior to posting.

Content Visibility and Sharing:

You agree that this license includes the right for Us to make Your Content available to other users of the Service in accordance with these visibility settings and Your specific sharing choices.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the Intellectual Property rights, privacy rights, publicity rights, contract rights or any other rights of any person.

Content Restrictions – Acceptable Use Policy

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Acceptable Use Policy of the Company. Our Acceptable Use Policy describes Our standards that apply when you upload Content to our site, make contact with other users on our site, link to our site, or interact with our Service in any other way. Please read Our Acceptable Use Policy carefully before using Our Service. The Company reserves the right, but not the obligation, to, in its sole discretion (acting reasonably and proportionately), determine whether or not any Content is appropriate and complies with the Acceptable Use Policy or this Agreement, and refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. The Company shall notify You of the breach and any intended action as soon as possible.

Content Backups

Although regular backups of Content are performed, the Company do not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

Data Protection and Information Security

Each party shall comply with its respective obligations under the Data Protection Laws, including UK GDPR and the Data Protection Act 2018, and may exercise its respective rights and remedies.

The Company shall at all times throughout the term of a Subscription have in place and maintain appropriate technical and organisational measures against unauthorised or unlawful access to or processing of Your Personal Data and against accidental loss or destruction of or damage to Personal Data in line with good industry practice and in accordance with Article 32 of UK GDPR.

The Company will implement regular security assessments and maintain an incident response plan. In the event of a data breach, the Company will notify affected parties in accordance with applicable law.

This clause shall survive termination or expiry of the Agreement for any reason.

Artificial Intelligence and Automated Processing

The Service may include AI-powered features, machine learning capabilities, or automated decision-making processes. By using the Service:

Copyright Policy

Intellectual Property Infringement

We respect the Intellectual Property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other Intellectual Property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at [email protected] and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

For U.S. residents, You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

You can contact our copyright agent via email at [email protected]. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other Intellectual Property laws of both the United Kingdom and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

The Company hereby grants You a non-exclusive, not sublicensable, revocable, worldwide, royalty free licence to access and use, for Your own benefit and in Your business the Platform, the Services, the Company Content and the Documentation in accordance with the terms of the Agreement.

All rights, title and interest in and to Intellectual Property rights arising in connection with the Content provided by You or other users shall, to the extent that it is commissioned, created, invented or authored by or on behalf of You or are licensed to You by a third party, remain vested in You (or the Your licensors) including any derivatives or altered formats of the Content provided by You or other users and including where the Content provided by You or other users is amalgamated or merged with other Company or third party data and nothing in the Agreement shall operate so as to assign or transfer any Intellectual Property rights in and to any Your Content.

You hereby grant to the Company a non-exclusive, revocable, worldwide, royalty free, non-transferable and non-sublicensable licence to use Your Content solely and to the extent necessary to provide the Services and otherwise perform its obligations in accordance with the terms of the Agreement. The Company shall not have any extended right to use the Your Content whether in raw form, aggregated or anonymised.

Unless You specifically object, the Company shall have the right to use within the Platform any of Your names, logos, branding, get up or trade marks with such use to be limited to identification purposes.

For further information regarding the treatment of Intellectual Property, please see the Acceptable Use Policy.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach the Agreement.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Upon termination, You agree to immediately cease all use of the Service and destroy all copies of any Documentation or Company Content in Your possession.

Limitation of Liability

Notwithstanding any other provision of the Agreement, neither the Company's nor Your liability under the Agreement shall be limited in any way in respect of the following: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other losses which cannot be excluded or limited by law.

Subject always to the prior paragraph, notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the higher of: (a) 10% of the amount actually paid by You through the Service (if any) during the 12-month period prior to the cause of action giving rise to the relevant claim or series of connected claims or (b) 100 GBP.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

If you are resident in the U.S, please note that some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

Subject to any service level agreement agreed in any Order, the Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of England & Wales, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

If the dispute is not resolved within 30 days of initial contact, either party may refer the dispute to mediation under the CEDR Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any governments list of prohibited or restricted parties imposed under trade and financial sanctions law and regulations, sanctions and export control laws, trade embargoes and any other foreign trade control laws, rules and regulations, including but not limited to, the U.S. Export Administration Regulations, U.S. trade and financial sanctions laws and regulations administered by OFAC, UK sanctions administered by HM Treasury, and sanctions and export control laws administered by the European Union or any other governmental entity imposing economic sanctions and trade embargoes (together "Trade Controls") relating to the performance of Your obligations hereunder. You agree that You shall not use, resell, export, reexport, distribute, transfer, dispose of or otherwise deal with any Content or technical data from the Services, directly or indirectly, except in full compliance with such Trade Controls.

Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay results from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor or materials.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about the Agreement, You can contact us:

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